Troubleshooting Guide             
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Basic troubleshooting                 
If you're having login problems, odd crashing, and odd lag, here are things you should check and consider:

  • Open Internet Explorer, open Tools, and Internet Options.
    Under "Temporary Internet Files" click the "Delete Files Button" to clear out the browser cache folder.  This helps elevate some login problems.
  • Reboot your PC to clear out any memory leaks.

Updating all your drivers and software is VERY important

  • Download new video drivers from NVIDIA, or ATI
  • Get sound card drivers from Creative (if you have a sound blaster card)
  • Also check the home page for your motherboard manufacture for sound driver updates, chipset drivers updates, etc.
  • Update Internet Explorer and security patches via Windows Update
  • Update DirectX 9 to the latest version via Windows Update
  • Update FLASH plug-in from macromedia.com

Six Hour Sessions                     
The current setup for THERE is your login sessions technically only last 6 hours, even though your avatar may be online for hours longer.  The web servers will time you out after 6 hours, this is why after 6 hours you may not be able to view web pages, and your profile may show you as offline.  If you're working on vehicle skills they will NOT be recorded if the servers believe you are offline.  Be sure to "relog" to get everything up correctly.